Three Major Differences Between a Retail Call Center and a Medical Center
Tuesday, November 24th, 2009If you are a doctor then you have a responsibility to your patients. Why pay for just an answering service when you could employ the services of a medical call center? What is the difference anyway? Let’s consider four reasons why a medical center service is ideal for your setting.
1. Representatives are HIPAA trained and experienced in a medical field.
Though most call center employees are experienced in telephone secretarial work, most do have medical training. However, medical training and knowledge is becoming more important in this age of rampant malpractice lawsuits. HIPAA in particular is gaining a lot of attention, as this pertains to medical records and the necessity of privacy. When you hire a medical answering service you can be assured that your workers know how the doctor’s office works and what information can be legally exchanged.
2. A Medical Call Center Has its Priorities Straight
A regular call center handles all sorts of clients, from practices to retail stores and even tech support. It would be unfortunate to have to keep a patient waiting for test results or medical advice while fifty callers inquiring about computer software are ahead in line. With a medical answering service, doctors can be assured that only medical clients are handled by the company. Therefore, your patients are not competing against frivolous or less important cases.
3. A medical answering service limits the number of clients per operator.
Some outsourcing jobs burden down clients with over 150 clients per working schedule. That can be rather confusing for the operator, but even worse, because of work fatigue it can lead to numerous errors and long holding times that affect patients. Most top medical outsource companies limit their operator’s clients to a modest number so that more time can be spent on each call.
As you can see, medical call centers offer a far more professional and intricate level of service. Besides this advanced level of quality, you also get some useful features like call screening. This lets you receive important messages while filtering out less important ones. You can be notified of priority messages through email, voice mail, text message, fax or pager.
When you offer your services as a physician to sick patients you are obligating yourself greatly. You are taking responsibility for their welfare. Investing in a medical call center can help you look after your patients long after your work day is done.
MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.